At RUBBERSMART.co.uk, we want you to be entirely happy with your purchases, but if you decide an item is unsuitable within 14 days, please contact us. To be eligible for return, items should be unused, in original packaging and suitable for resale. Any returns accepted will warrant a 20% re-stocking charge and the transport cost for the return is to be paid by the customer. A refund of the purchase price, minus the 20% re-stocking/handling charge, will be processed by card or bank transfer (according to how original payment was made) within 7 days of receipt of the returned item.
Should any item be received in a damaged condition, the delivery should be signed for with any damage noted on the delivery note. Notification of full details should be sent to us within 24 hours by email or telephone. If goods are faulty, we will arrange collection and either replacement with free shipping or a full refund.
PLEASE NOTE: Products which are custom made to order and not a stock item are not eligible for return.
We primarily supply goods on a Business to Business basis and The Sale of Goods Act 1979 applies. If you are purchasing for home use The Consumer Protection (Distance Selling) Regulations will apply. In the event of wanting to cancel an order please contact us.